TV Providers Discount Fraud
The National Fraud Intelligence Bureau (NFIB) have noticed an increase in Action Fraud reports where fraudsters are offering a discount on Television service provider subscriptions. Fraudsters are cold-calling victims, purporting to be from a Television (TV) provider offering a discount on their monthly subscription. Victims have been told the following: their subscription needs to be renewed; that part or all, of the TV equipment has expired and they are due an upgrade on the equipment/subscription. In order to falsely process the discount, the fraudster asks victims to confirm or provide their bank account details. The scammers may also request the victim’s identification documents, such as scanned copies of passports.
The fraudsters are using the following telephone numbers: “08447111444”, “02035190197” and “08001514141”. The fraudster’s voices are reported to sound feminine and have an Asian accent.
Later victims make enquiries and then discover that their TV service provider did not call them and that the fraudster has made transactions using the victim’s bank account details.
This type of fraud is nationwide. Since the beginning of this year (2018), there have been 300 Action Fraud Reports relating to this fraud. From the reports received, victims aged over 66 seem to be the most targeted.
What you need to do
• Don’t assume a phone call or email is authentic: Just because someone knows your basic details (such as your name and address or even your mother’s maiden name), it doesn’t mean they are genuine. Criminals can exploit the names of well-known companies in order to make their scams appear genuine.
• Don’t be rushed or pressured into making a decision: a genuine company won’t force you to make a financial decisions on the spot. Always be wary if you’re pressured to purchase a product or service quickly, and don’t hesitate to question uninvited approaches in case it’s a scam.
• Stay in control: Have the confidence to refuse unusual requests for personal or financial information. Always contact the company yourself using a known email or phone number, such as the one written on a bank statement or bill.
Message Sent By
Action Fraud (Action Fraud, Administrator, National)
A public consultation on the future of leisure provision in Eastwood has been launched.
East Renfrewshire Council is seeking the views of the public to consider the best way forward for providing leisure facilities which meet residents’ needs in the future.
The current Eastwood Park Leisure complex was built more than 40 years ago and both the building and swimming pool are now reaching the end of their natural lifespan. Carmichael Hall and Eastwood Theatre also require major renovation and refurbishment if they are to remain fit for purpose.
So the Council has now put forward four options to allow residents to consider and influence how facilities in Eastwood are developed in the coming years.
The options include continuing to run the centre on a maintenance basis only, refurbishment, redeveloping the existing site with an extension or scoping out the potential for creating a new state-of-the-art leisure and recreational facility on a different site within Eastwood”.
East Renfrewshire Council has published the consultation on the future of Eastwood Leisure facilities in Giffnock, https://getinvolved.eastrenfrewshire.gov.uk/erc/eastwoodleisure
There is an article explaining it here.
Below is a link to the agenda for our next public meeting with Glasgow Airport.
In order to strengthen the case he is building to back Uplawmoor in opposing to the plans for the change of route, our MSP, TOm Arthur has produced a survey. We are looking to get as many responses as possible sent to him.
|Alert: Fraudsters claiming to be from HMRC
Following a reported incident from a local Neighbourhood Watch co-ordinator who received a cold call purporting to be from HM Revenue and Customs stating that court proceedings were being taken regarding a Tax Debt and directing the person to press 1 on the phone key pad to speak to the Police for confirmation we are issuing the following advice:
We are warning people once again of scammers contacting victims claiming to be from HM Revenue & Customs (HMRC) that trick people into paying bogus debts and taxes.
Victims are being contacted in a variety of methods by fraudsters claiming to be from HMRC and are being told they owe an outstanding debt. In most cases they ask for payment in iTunes gift card voucher codes or by asking for bank account / card details etc.
Fraudsters like iTunes gift cards to collect money from victims because they can be easily redeemed and easily sold on. The scammers don’t need the physical card to redeem the value and instead get victims to read out the serial code on the back over the phone.
Methods fraudsters use:
Spoofed calls: Fraudsters cold call victims using a spoofed number and convince them that they owe unpaid tax to HMRC.
Voicemails: Fraudsters leave victims automated voicemails saying that they owe HMRC unpaid taxes. When victims call back on the number provided, they are told that there is a warrant out in their name and if they don’t pay, the police will arrest them
Text messages: They may also use text messages that ask victims to urgently call back on the number provided. When victims call back, they are told that there is a case being built against them for an outstanding debt.
How to protect yourself:
If you have been a victim please contact Police on 101, Action Fraud or Crimestoppers on 0800 555111 if you would prefer to remain anonymous.
|Message Sent By
Willie Clark (NHWN, Community Engagement Officer, NW Scotland)
SGN Advice – Cold Weather Approaching
Cold Weather Approaching
NWS have been asked to circulate the following message on behalf of one of our key partner information providers SGN – Scottish Gas Networks:
We’re dedicated to keeping our customers safe and warm all year round. However, cold temperatures and unpredictable winter weather can sometimes cause problems with your gas pipes. Here’s our advice for if your boiler has stopped working and how to keep warm in winter.
Has your boiler stopped working?
- Call a Gas Safe registered engineer for further assistance on 0800 408 5500.
- Alternatively, contact your gas supplier if you have home care cover.
- Has your boiler’s condensate pipe frozen? Cold weather can freeze the condensate pipe, which is the external pipe that takes condensation from your boiler to your drain outside. If you suspect your boiler isn’t working because your condensate pipe has frozen, here’s some top tips from British Gas on how to safely thaw your pipe:
1. Hold a hot water bottle, or heat wrap, around the pipe.
2. Pour hot, not boiling, water over the frozen end of the pipe with a watering can or kettle
3. If you think the pipe is unfrozen, try switching the boiler on again. You might need to reset it.
4. If your boiler fires up, it’s fixed. If it doesn’t, then pour hot water on the pipe again.
Stay warm and well
Here are a few simple ideas to keep your heating costs down and help you stay healthy during the winter months:
- Wear warm clothes in layers
- Turn radiators off in unused rooms and close internal doors to keep the heat in
- Think about installing thermostatic valves on radiators in rooms you use the most
- Moving furniture away from radiators allows heat to circulate better
- Closing your curtains keeps the heat in and draughts out
- Ask about any benefits or grants you might be entitled to such as winter fuel payments and insulation costs
- Have a hot drink regularly and have a flask handy if you find moving about difficult. Eat small amounts regularly throughout the day
- Keep a list of useful/emergency contacts and local organisations which support people like you by your phone
- Keep torches, a battery-powered radio and spare batteries where they’re easy to find in the dark in case of power cuts
Have you registered for the Priority Service Register? If there is a supply interruption and you’re a listed Priority Service Register (PSR) customer we’ll provide you with temporary heating and cooking appliances within four hours to make sure you stay warm and can have a hot meal.
Call our Customer Careline on 0800 975 1818 to speak to us about your supplier’s Priority Services Register or find more information about the PSR here:https://www.sgn.co.uk/Responsibility/Vulnerable-Customers
NFIB Alert – False Telephone Preference Service Calls
False claims of Telephone Preference Service:
Fraudsters are cold-calling victims, falsely stating that they are calling from one of the well-known UK telecommunication service providers. They call victims claiming to provide a ‘Telephone Preference Service’ – an enhanced call-barring service, which includes barring international call centres.
The fraudsters ask victims to confirm/provide their bank account details, informing them that there is a one-off charge for the service. Victims instead see monthly debits deducted from their accounts, which they have not authorised. The fraudsters often target elderly victims.
In all instances, direct debits are set up without following proper procedure. The victim is not sent written confirmation of the direct debit instruction, which is supposed to be sent within three days.
On occasions when victims attempted to call back, the telephone number provided by the fraudster was either unable to be reached or the victim’s direct debit cancellation request was refused.
During 2017, there were 493 Action Fraud Reports relating to this fraud.
- There is only one Telephone Preference Service (TPS). The TPS is the only official UK ‘do-not-call’ register for opting out of live telesales calls. It is FREE to sign-up to the register.TPS never charge for registration. You can register for this service athttp://www.tpsonline.org.uk.
- You will receive postal confirmation of genuine direct debits. If you notice unauthorised payments leaving your account, you should contact your bank promptly.
- Always be wary of providing personal information, or confirming that personal information the caller already claims to hold is correct. Always be certain that you know who you talking to. If in doubt hang up immediately.If you have been affected by this, or any other type of fraud, report it to Action Fraud by visiting www.actionfraud.police.uk or by calling 0300 123 2040.
Message Sent By
Action Fraud (Action Fraud, Administrator, National)
Back in October 2017 the Scottish Fire and Rescue Service launched the Community Asset Register (CAR).
Essentially this is a register of volunteers who have a particular asset or skill which they feel could be used to support emergency services and responders at an incident.
Examples include someone with a boat who could be called in times of flooding to assist evacuate people from houses to a place of safety. Similarly someone with a 4X4 may be used in times of severe snow to transport vulnerable people to a community hall.
Further information about the CAR can be found on the link below:
Unfortunately, it is impossible to gauge how often a volunteer will be requested.
Mobilisations can be determined by severe weather, a specific type of asset/skill required for the incident, the emergency services availability and resources in the area and the location of the volunteer.
It must be stressed that even when someone has registered, they are under no obligation to mobilise when they are called by the Operations Control centre.
For anyone to register an interest and request a form they would be required to email:
SFRS.CommunityAssetRegister@firescotland.gov.uk and a registration form will be sent to be completed along with guidelines on how to complete the registration process.